Terms & Conditions

1. A prior reservation is required at least 6 hours before the national airport/high-speed railway station pick up service.

2. The service can be shared (including cardholders), but not exceed the maximum capacity for 1 vehicle.

3. The limousine pick-up service is only limited within city but not limited to distance. Additional fees will be charged for any additional drop-off/pick-up point during the service.

4. Customer can change/cancel the service at least 4 hours before the service without any charge through Dragon Travel Service hotline 400-882-1111 (Domestic) / 86 (20) 32311900 (International). Service cannot be change/cancel within 4 hours before service. (Points are not refundable.)

5. Waiting time will provided upon services, detail as below:

5.1 Pick-up airport / high-speed railway station: A waiting time up to 1 hour, after actual arrival time / station time (ETA);

5.2 Drop-off airport/ high-speed railway station: A waiting time up to 15 minutes, upon the desire “pick-up” time.

5.3 DragonPass has the right to cancel the service, when exceed for waiting time. (Number of free benefits will also be removed).

6. For any queries, please contact the customer service hotline of DragonPass: 400-882-1111 (Domestic), 86 (20) 32311900 (International).

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